Out of a desire to splurge on a filling and scrumptious breakfast, I headed to the Butcher’s Daughter on a rainy Sunday morning. After perusing the menu online, I looked forward to organic delight with genuine hope. Unfortunately, I was incredibly let down. Before I get to the actual food, let me warn you about the customer service. Also, I will take a moment to say that Sass and the City is a blog focused on positivity and good energy; however, in order to steer my readers clear from negative and yucky experiences, I sometimes have to sassily review them.
Yelp users warned me that the service is less than desirable, but I still went to try out the food. Although I highly value customer service and consider it an undeniable necessity, I figured the negative comments sprang out of one bad experience. Oh, was I wrong. When I first walked in, I stared at the menus on the ceiling and in a stack on a nearby table. After I picked my order, I went to the register and waited for human contact. A few futile “Excuse me”s later, I briefly locked eyes with an employee. Once again, fruitless. He looked away and pretended he had no duties to attend to, albeit my conspicuous presence. I attempted to converse with a girl behind the register, who was apparently too busy calling out juices and rocking her bandana. Finally, I grabbed a waiter-in-training and asked him if I could order. He so graciously replied, “Yeah, there,” with a nod to the register and haphazard eye roll. Well, if the basic ordering process were so easy and straightforward then I wouldn’t be asking you, would I? This obviously isn’t my first experience at a restaurant or on planet Earth.
Somehow, a guy appeared at the register, donning a condescending smile. In his mumbled and incoherent sentences, he explained that I was in the take-out line. Innocently, I asked him if I could just eat inside. In tandem with the joint’s decorum, he laughed and said “Obviously, we have tables.” No, my dear. Obviously you need to splurge on some basic customer service training and etiquette books, not wood flooring.
After vacillating summarily, I decided to just sit down at a window-side stool. A tall and gawky plaid-clad guy, who clearly teleported from a generic indie film, came over and took my order. My thoughts on the food are in the Review section, so I will comment here on the hygiene (or lack thereof). My “window-side” experience was atrocious, between the hovering flies and the lack of silverware. I had to literally search for plastic silverware to eat my food because the silverware baskets weren’t restocked. Who does that? You’re a restaurant. You have very few tasks demanded of you: take orders for food, give food, give utensils for said food, rinse, repeat, etc.
I’m not usually this picky or demanding, but it was turn off after turn off at the Butcher’s Daughter.
Name: The Butcher’s Daughter
Location: 19 Kenmare Street
Time: 10:30 am
Order: La Colombe iced latte and egg sandwich
Review: Ugh! This was unsightly. The iced latte was flavorful (duh, it’s La Colombe) but the sandwich was a nightmare. At first, it was warm so I ate away. Warning: it’s a huge sandwich, split in two. By the time I got to my second half, it was as cold as the latte. So my toasted sandwich turned into a deli option. The 7-grain bread was hearty but way too thick; it actually overpowered the sandwich. The eggs didn’t boast much flavor and the kale, much to my chagrin, went unnoticed along with the cashew cheese. The tomato jam was good but I felt like I was at a Thanksgiving dinner while eating it. Wrong season, people. The sandwich has the right idea, but he ingredients don’t mesh. P.S.- The side potatoes would have been decent had they been hot.